Contract and Warranty

FTS Electrical & Mechanical, LLC Contract and Warranty

This contract supersedes all other advertisements, previous agreements or contracts, written or oral. For one (1) year from date of this contract, FTS Electrical & Mechanical, LLC will repair, free of charge, defects in workmanship for work performed under this contract. Guarantee is for labor only, and does not apply to material failure, regular wear and tear, “acts of God” or a client’s change of mind regarding approval. Neither contract nor guarantee is transferable.

Written Estimates

ESTIMATES: Each FTS Electrical & Mechanical, LLC written estimate is valid for 30 days from date of issuance. Estimate is for completing the job(s) described as written on contract. It is based on the Technician’s evaluation and does not include sales tax, materials, and/or additional labor which may be required should any unforeseen problems arise after the work has started. All changes to original contract, whether due to additional work requested or due to concealed damages, must be made in writing, dated, and signed by customer. State and local regulations vary. Due to these regulations, some services may not be available in your area.

MATERIALS & UTILITIES: Customer may supply all materials or may ask FTS Electrical & Mechanical, LLC to purchase and transport materials. A Service Fee may apply. Customer agrees to reimburse FTS Electrical & Mechanical, LLC for any materials purchased or supplied for use on this work. Cost of materials is in addition to labor cost indicated on contract. FTS Electrical & Mechanical, LLC does not guarantee material prices. FTS Electrical & Mechanical, LLC provides no warranty on materials and no warranty reimbursement for materials will be made under any circumstances. Permits and utility flagging are the sole responsibility of customer.

AUTHORIZING WORK: Customer's initials by job(s) authorize Technician to begin work.

ACCEPTANCE UPON COMPLETION: Payment in full is due at completion of work authorized under this contract. Interim payments, payable only to FTS Electrical & Mechanical, LLC and equaling a percentage of work completed, must be arranged in advance through FTS Electrical & Mechanical, LLC office. For licensed trade jobs requiring governmental permits and inspections, the final balance shall be due once the inspecting authority has inspected the work and given its Final Approval. Otherwise, Customer’s Acceptance Signature on contract indicates customer has inspected and approved the quality and completion of all work performed under contract. The customer agrees to pay all collection fees/legal fees/court costs resulting from any dispute between the parties regarding this contract. A surcharge of $35 (N.C.G.S. 25‑3‑506) will be assessed on all returned checks in addition to all court costs and legal fees.

Warranty Information

Guarantee becomes effective when customer’s complete payment has been received and credited to the FTS Electrical & Mechanical, LLC account. Incomplete payment or separate payment to Technician, for any reason, voids the warranty and may result in a lien on customer’s property.

There are no other guarantees expressed or implied and there is no liability for consequential damages of any nature or kind. Any representations made by Technician other than those set forth on this contract are hereby disclaimed by FTS Electrical & Mechanical, LLC. Any agreements made beyond this contract to circumvent FTS Electrical & Mechanical, LLC will subject the parties to legal prosecution.

Warranty repairs do not extend original warranty period. FTS Electrical & Mechanical, LLC has the right to refund a portion of cost in lieu of completion of work or warranty service. If customer or the customer’s contractor modifies work performed by FTS Electrical & Mechanical, LLC in any way, warranty is void.

EXCLUSIONS: FTS Electrical & Mechanical, LLC excludes certain repairs from its warranty. Items excluded but not limited to are: roof repairs/leaks, gutter guards, leaky faucets/toilets (unless unit is replaced), blocked plumbing, caulking, grouting and electrical troubleshooting. Any selection relative to color, type, texture, and style are sole responsibility of customer. Unless otherwise specified, estimate is for one coat of paint only. No guarantee is made on matching color of existing paint or texture.

WARRANTY CLAIMS: All claims must be accompanied by this contract and evidence of customer’s full payment. If any disputes other than nonpayment by customer arise and are not resolved, it is agreed to use binding arbitration to resolve any disputes between parties.

# Privacy Policy for FTS Electrical and Mechanical, LLC

**Effective Date:** 23 March 2023

FTS Electrical and Mechanical, LLC ("FTS," "we," "us," or "our") is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, use our online services, or make a payment for services. By using our website or engaging in our services, you agree to the practices described in this Privacy Policy.

### 1. **Information We Collect**

We collect various types of information to provide our services to you, process payments, and improve your experience with FTS Electrical and Mechanical, LLC. The following describes the types of data we collect:

#### **Personal Information**

- **Contact Information:** When you contact us or engage in services, we may collect your name, email address, phone number, and billing address.

- **Payment Information:** If you make a payment through our online payment system, we may collect financial details such as credit card numbers or bank account information. This information is processed securely through our payment processor.

- **Account Information:** If you create an account with us for scheduling or service management, we may collect username, password, and other account-related information.

#### **Non-Personal Information**

- **Technical Information:** We collect non-personal data such as your IP address, browser type, device information, and usage patterns to help us improve our website’s functionality and user experience.

- **Cookies and Tracking Technologies:** Our website uses cookies, web beacons, and similar tracking technologies to enhance your experience and gather information about how you use our site. You can control cookies through your browser settings.

### 2. **How We Use Your Information**

We use the information we collect for various purposes, including:

- **Providing Services:** To process your service requests, manage your account, and communicate with you about your requests.

- **Processing Payments:** To securely process payments for services rendered through our online payment systems.

- **Improving Our Services:** To enhance the functionality of our website, improve user experience, and tailor our services to your preferences.

- **Marketing Communications:** To send you promotional emails, newsletters, and updates about our services, with your consent. You may opt-out at any time.

- **Legal Compliance:** To comply with legal obligations, resolve disputes, and enforce our agreements.

### 3. **Payment Processing**

FTS Electrical and Mechanical, LLC uses third-party payment processors to handle all financial transactions. Your payment information (credit card numbers, billing addresses, etc.) is securely processed by these third-party providers and is not stored by us directly. By making a payment through our website, payment links, or payment app, you consent to the use of these third-party payment processors, and you agree to their privacy policies and terms of service.

We take reasonable steps to ensure that your personal and payment information is transmitted securely. However, please be aware that no method of transmitting information over the internet or storing data is entirely secure. While we use commercially reasonable measures to protect your information, we cannot guarantee its absolute security.

### 4. **Data Retention**

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. After this period, your personal data will be deleted or anonymized.

### 5. **Sharing Your Information**

FTS Electrical and Mechanical, LLC does not sell, rent, or share your personal information with third parties for their marketing purposes. We may share your information in the following circumstances:

- **With Service Providers:** We may share your data with third-party vendors and service providers who help us process payments, deliver services, and manage our website.

- **For Legal Compliance:** We may disclose your information if required to do so by law, in response to legal requests, or to protect the rights, property, and safety of FTS or others.

- **In Business Transfers:** If FTS Electrical and Mechanical, LLC is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. You will be notified if this occurs.

### 6. **Your Rights and Choices**

You have certain rights regarding your personal information, including:

- **Access and Correction:** You can request to access the personal information we hold about you and ask that it be corrected if inaccurate.

- **Opt-out of Marketing Communications:** You can opt-out of receiving promotional emails from us by following the unsubscribe instructions in each email or contacting us directly.

- **Deletion of Information:** In some circumstances, you may request that we delete your personal information. However, certain information may be retained for legal or business purposes.

- **Cookie Preferences:** You can adjust your cookie preferences through your browser settings to control the use of cookies on our website.

To exercise any of these rights, please contact us at [Insert Contact Email] or [Insert Contact Phone Number].

### 7. **Security of Your Information**

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we use commercially reasonable safeguards to protect your information, we cannot guarantee absolute security due to the inherent risks of online data transmission.

### 8. **Third-Party Links**

Our website may contain links to third-party websites, including social media platforms and payment processors. These third-party sites are not operated or controlled by FTS Electrical and Mechanical, LLC, and we are not responsible for their privacy practices or content. We encourage you to review the privacy policies of any third-party websites before providing personal information.

### 9. **Children’s Privacy**

Our services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

### 10. **Changes to This Privacy Policy**

FTS Electrical and Mechanical, LLC reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically for any updates.

### 11. **Contact Us**

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

FTS Electrical and Mechanical, LLC

342 North Carolina Highway 109 - Thomasville, NC 27360

info@ftsemllc.com

336-841-7245